There are several benefits to placing great value on customer service. Exceptional customer service not only benefits the customer, but also the organization. Having a great customer service experience means having all of your needs met. For Warren-Boynton State Bank, caring about the customer leads to greater efficiency, retention, and increased organizational morale.
Our desire to better serve the customer leads to the more efficient use of resources as we find ways to meet each scenario in a creative fashion.
Retention equals cost effectiveness. A customer has no desire to look elsewhere if all of their needs and expectations are being met.
Armed with the common goal of customer importance, our staff works to ensure each customer is treated like the individual they are each time they come in to see us. The sense of purpose each employee feels from this common goal enhances performance, morale, and job satisfaction.
As a Warren-Boynton State Bank customer, our placed value in customer service means that we are put you first. Some of the values you will find in customer service are ownership, communication, empathy, and passion.
We find resolutions to problems and take ownership of an issue – we see it through. Our employees take the time to help. We are never too busy for our customers.
We regularly seek feedback as we understand this is invaluable. We value our customers and understand that you are the reason for our success – what our customers say about us and what their experience has been is a reflection of how well we are performing as a whole.
Empathy - Warren-Boynton is of the community, for the community. Our customers are our friends, family, and neighbors and because of this we always take into consideration our customers’ perspective.
Passion - Passion means that we work towards having a greater understanding of how we can improve and help others. Our passion also means persistence, because we know that our services are necessary and providing them to our community benefits each of us.